FortiCare EssentialįortiCare Essentials is the base-level service, which is specifically suited for units that require only a limited amount of support and can accept one business day response time for both critical and non-critical issues. The features of the respective licenses can be found in the table below. On request, we can also offer you FortiCare Essentials or FortiCare Elite. Flexible support options help your organization maximize uptime, security, and performance based on your business needs. FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve diverse cross-product issues with a single solution. Fortinet provides technical support and return merchandise (RMA) services on an appliance-by-appliance basis with FortiCare for 24x7 support and timely problem resolution. An ongoing FortiCare license allows you to install firmware updates for your Fortinet appliance directly from the device. With FortiCare Premium Support, you get world-class vendor support for your Fortinet solutions.
FortiCare Premium is therefore suitable for devices that require a 24x7x365 response within one hour for both critical and non-critical issues.
FortiCare Premium covers the same features as the former FortiCare Support.
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